What kind of ads can I place online?
How do I register to place an account?
How do I post an ad?
Why do I have to enter the online and print portions separately?
Why is my ad more expensive than the package base price?
I don’t have any extra text. Why is the charge different from the package I selected?

HOW DO I CHANGE MY AD?


How can I change my ad (for example, edit text, update and add new photos, delete a photo)?

I’VE PLACED AN AD. NOW WHAT?


How do I write a successful ad and attract the most readers?
When will I get the email for my ad?
What if I don't receive emails for my ad?
When will my ad appear?
I can’t find my ad. What do I do?
What is the Refund Policy?
How do I renew my ad?
What is the difference between the "Inactive" and "In Process" ad status?
Why does my ad appear on other sites?
How do I get discounts on future ads?
I need additional help... how can I get it?

Q: What kind of ads can I place online?

A: You can post transportation (cars, trucks, boats, campers), announcements, yard sales, any merchandise, pet and real estate (for rent, for sale, for lease, other) ads.

Q: How do I register to place an account?

A: Go to the classified homepage and click on "Place an ad." This will take you to the ad portal. In the top right, you will see options to log in and register. Click "Register". You will be prompted to enter all required information and choose a password. The email address you enter will be the designated email address for any electronic communications you receive regarding your ad, so make sure it is valid and that only you have access to it. You will also be required to enter a code to verify that you are a human and not a robot. Remember to sign up for promotions to receive special discounts on future ads! Please note: there are two logins to the site. One is for leaving comments under stories, posting photos, and participating on the general site. The other is for placing ads. The two operate independently. Even if you have an account for the general site, or have placed ads through the call center, you will still need to create an online account before you can place any ads.

Q: How do I post an ad?

A: Once you have registered, log in to the classifieds homepage by using your email address and the password you chose. Click on your choice to select an ad type, category, and package, and then scroll to the bottom of the screen and click "Next: Create Online ad" to proceed to the next tab, where you will enter the information for the online portion of your ad. Here you will fill out the fields that will appear online, such as, the address of a real estate ad, or the price of an item. In most cases the online portion of the ad allows for significantly more text than the print portion. You can elaborate on your descriptions and make your ad more enticing to viewers. Once you have completed the online portion of your ad, proceed to the print portion, if applicable. Here you will enter the text exactly as it will appear in print. When this is complete, finalize your ad by going to "Checkout" for paid ads, or click "Activate" for free ads. For paid ads, you will need to pay for the ad using a credit card to complete the process.

Q: Why do I have to enter the online and print portions separately?

A: Our packages are designed to give you the most for your money; therefore, the online and print portions are designed differently. In most cases you will have unlimited text for the online portion of your ad, while the print portion has a base size. The two versions provide the most exposure.

Q: Why is my ad more expensive than the package base price?

A: Base prices for our packages are set to allow for a certain size for the print portion. We do not limit the size of your print ad; however, if you go over the allotted size, you will be charged accordingly. Additional fees will appear in red below the text-entry box on the print portion of your ad.

Q: I don’t have any extra text. Why is the charge different than the package I selected?

A: You may have inadvertently created more than one version of your ad. Go to your dashboard and look at your list of ads. You will be able to see any duplicate or incomplete versions of the ad and delete them. This should adjust the price in your cart once the cart has updated.

How do I change my ad?
Q: How can I change my ad (for example, edit text, update and add new photos, delete a photo)?

A: Log in to your account, and go to your dashboard. You will see a list of your active ads. Click "Edit Ad" to change the ad, or "Close Ad" to cancel your ad. Use this method to edit the online portion of your ad. To edit the print portion of your ad, you must contact the call center at classified@hickoryrecord.com or call 1-800-849-8586. Please note: pet, transportation, rental, merchandise and yard sale ads are displayed on Facebook Marketplace.

When you are placing the ad, you can add a photo to the online tab of the ad. Just below the text-entry box, you will see options for uploading single or multiple photos. The number of photos you can upload will vary depending on the ad type and package chosen. On the print ad entry tab, you may also choose a photo to appear in the print edition. We accept most fixed-format image files, including, but not limited to, the following file types: *.bmp, *.gif, *.jpg, *.png, and *.tif. Please make sure that your photo files are available on your computer and that they are named with the appropriate file type extension, for example, carphoto1.jpg. Photos should be at least 400 pixels wide but should not exceed 1 MB in size. Select the most attractive photo for your default photo, which will be the main photo associated with the ad listing online.

If you are computer-challenged, you may email a photo along with the confirmation number to your support representative at classified@hickoryrecord.com, and we can upload it for you.

Q: How do I write a successful ad and attract the most readers?

A: First and foremost, remember to spell check. Be certain to include all relevant keywords in the online portion of your ad and type in any words or phrases buyers might use in a search. Avoid using excessive or unusual abbreviations. For your print portion, remember to include all pertinent information in the text, such as the item, address, breed, or whatever may apply. Please remember to check your ad the first day it appears to be sure everything is correct.

Q: When will I get the email for my ad?

A: You will receive different emails throughout the ad process. You should initially receive a confirmation email that shows the dates of the ad run. Please check the confirmation to be sure everything is correct. Once the ad goes live, depending on what type of ad you have placed, you may also receive email confirmation from our partner site, where the ad appears.

Q: What if I don't receive emails for my ad?

A: First check your junk or spam folders to see if the emails landed there. If not, a security issue, anti-virus program, or firewall on your computer may be blocking the emails. You may need to lower the security level on your computer. Email programs sometimes automatically block messages from senders not listed in the address book. Please add the following email address to your address book: classified@hickoryrecord.com, or call 1-800-849-8586 for further assistance.

Q: When will my ad appear?

A: You will be able to select your start date according to the available dates for your specific ad type. Our deadlines are programmed into the system. Please note: newly submitted ads do not appear right away. They must first be approved by a member of our staff.

Q: I can’t find my ad. What do I do?

A: Check the information in the confirmation email you received. If your start date has passed and you cannot find your ad, contact your support staff at classified@hickoryrecord.com

Q: What is the Refund Policy?

A: We are always willing to help you with your ad. We do not refund early ad cancellations or ads with typographical errors in text that you entered yourself, nor can we guarantee ad responses. If there was a technical error for which we are responsible that you found prior to print, we will gladly refund you. If the ad did not appear as it was ordered, please contact your support representative at classified@hickoryrecord.com.

Q: How do I renew my ad?

A: Log in using your email address and password, and go to your dashboard. Select the ad you want to renew from the list of your ads, and then select "Clone ad" to copy and renew the ad. Most of the information will be copied over, but you can edit the ad however you like, and then check out (paid ads) or activate (free ads) to complete the renewal process.

Q: What is the difference between the "Inactive" and "In Process" ad status?

A: Paid ads that show a status of "In Process" are ads that are complete but have not yet been successfully paid. Free ads that show a status of "In Process" are incomplete; they may be missing required information. You can verify this by clicking "edit" and reviewing the ad to see if there are any errors. Ads with "Inactive" status have not started yet.

Q: Why does my ad appear on other sites?

A: We have partnered with other sites to give you the best possible online exposure. Because different sites specialize in different types of ads, we have chosen the best configurations for each ad type while configuring the print runs to give you the best local coverage.

Q: How do I get discounts on future ads?

A: When registering, check the box that adds your email to the mailing list for special discounts and great promotions. If you have already registered but did not sign up to receive discounts, you may contact a representative at classified@hickoryrecord.com to be added to the mailing list.

Q: I need additional help... how can I get it?

A: If you need any assistance with your advertisement, contact our customer service department by email at classified@hickoryrecord.com, or by phone at 1-800-849-8586.

Tips

Do not use abbreviations. Your buyers might not know what you mean.

Click the "Cancel" button to clear all selections on the page and begin creating a new ad. If you wish to copy an existing ad from your account, simply click the "log in to copy a previously created ad" link below the category selection box to log in to your account and copy an existing ad.

Don’t forget to spell check your ad. Incorrect spellings can affect how your ad appears in search results.